When we started our contract with Impact Healthcare Solutions, we had just canceled a contract with another revenue management company. Our experience had not been a good one and we were pretty wary of a new company. I am happy to report that Impact Healthcare began work on our account immediately and we saw tangible results! We talk and email with the team on a daily basis. They have been quick to assist in any project or gather any information that we requested. We have a monthly meeting and review all activities which keeps everyone moving in the same direction. I don’t think you could ask for a better working relationship. If you are in the market for a revenue management company, you should give Impact Healthcare Solutions a chance.
We originally contracted with Impact Healthcare to assist us in dealing with our aged AR. They had a significant effect in that area and we have since contracted with them to do our complete billing. This decision has lightened my work load personally and is proving to be an asset to the facility. We have formed a good working relationship with the support team at Impact and feel they truly have our best interests at heart.
Impact Healthcare has been the key component of Reeves Memorial Medical Center’s strategic plan since 2009. They have helped position our hospital for long term success through process improvement, facility planning and improvement, revenue stream development, hospital management, medical staff development, and billing and collections services. Impact Healthcare quickly became, and remains, an indispensable part of our team.
Since we engaged Impact Healthcare Solutions to assist with our Revenue Cycle, they have provided a solution for every problem that has been presented to them. From coding, to interim management, to fully outsourced billing, they consistently provide high quality services to our facility. Their revenue cycle expertise has helped us to identify and correct longstanding issues, resulting in a 59 day decrease in A/R days over 12 months. Our average monthly payments have increased by over $160,000 during the same time frame, adding almost $2million to our bottom line. Impact truly lives up to their name in a positive way each and every day.
Hiring Impact Healthcare Solutions is one of hardest decisions, and the best decision I have made as a CEO. Impact is not just another consulting company. They bring years of hospital experience beyond Revenue Cycle Management to the table. I value the support team and the partnership we have formed, for they are truly vested in the success of Rural Healthcare. We wouldn’t be here without them.
Engaging Impact’s services was the best decision I have made since I’ve been a CEO. When Impact Healthcare Solutions began working with us, we were missing out on thousands of dollars a week in billings and our A/R was over 200 days. In one year our A/R was below 30 days and we had made $6 million dollars more than the previous year. And Impact is paid on a contingency basis so they are incentivized to collect every dollar possible.